Frequently Asked Questions

Plans and Pricing

All accounts start on the free Startup plan (no credit card required). You can send unlimited emails on a Business Lite plan and our pricing is based on number of contacts (unique email addresses) in your list, with increments of 5000 on Business plan and 10000 or 25000 on Agency plans.

We have 2 plan options:

1. Send via Amazon SES account and pay $7.5 for every 5000 contacts (subscribers) on your list in BigMailer (for asset management and analytics) plus $0.1 per 1000 emails sent through SES. Paid plan starts at $30/month for up to 20000 contacts. Amazon SES offers a free tier of 3000 emails per month (first 12 months), after that the cost is $0.1 per 1000 emails sent.
2. Send with BigMailer. Sender domain verification is required. The cost is $15 for every 5000 contacts (subscribers), starting at $60/month for up to 20,000 contacts. We have to review and approve your account based on your sender domain review, so please reach out via chat if you want to get your account approved to send without SES.

Both plans include x10 email sending credits per month. So if the subscriber level is 20,000 then sending limit is 200,000 emails before overage fee of $0.75 per 1,000 emails applies.

If you have more than 1 million contacts please reach out to us via live chat on the pricing page for a custom price quote or schedule a demo.

Can I use BigMailer without connecting to Amazon SES?

We don't require connecting to SES on Pro and Premium plans (account approval required). You only need to connect to your own Amazon SES account only on the free, Business Lite, and Agency plans. If you would like to upgrade to our Pro plan please reach out to us via chat and let us know what your sender domains are so we can review your website. If approved, you would need to verify your sender domain via DNS records (not just sender email address). If you don't have access to your website DNS records you can still use BigMailer with Amazon SES connecting, by verifying sender email address with Amazon SES.

Can I send any email content via BigMailer?

You can only send marketing, automations, and transactional emails to subscribers you have permission to send emails to. Cold outreach emails and any kind of unsolicited emails are not allowed. Please review acceptable use section in our terms of service.

Do you provide SES accounts or can you connect to Amazon for me?

You have to connect to your own AWS account. If you don't have AWS account, you would need to create a new AWS account here. To connect to BigMailer your AWS account has to be in verified status, which is done either via phone or credit card. You can check your AWS account status on this page.

Delivery and Inbox Placement

BigMailer offers great delivery rates, but it is not the same as inbox placement (email in Spam folder is considered delivered). If you are using Amazon SES without dedicated IPs, the quality of the shared IP pool is lower than some market leaders like MailChimp, CampaignMonitor, and other more expensive providers. You can significantly improve inbox placement by using a dedicated IP which cost $25/month with Amazon SES, read more about dedicated IP addresses.

For inbox placement tips please see our Email Deliverability Guide to Best Practices

What are Brands?

A brand (aka sub-account) is a business or a website with its own lists and unsubscribe page. So in cases of franchises or multiple locations, each owner or location would become its own brand. The lists can not be shared across brands and billing is based on unique contacts under each brand. A user can be assigned access to multiple brands. Read more about user roles and permissions.

Do I need to add a credit card to get on a Startup (free) plan?

No. As long as you don’t go over the limit of 1,000 contacts you don’t need to add a payment method to BigMailer. Free plan is limited to 2,000 emails per month.

When will I be charged?

You will be charged immediately after selecting your paid plan and adding your payment information, or upgrading to new level. Make sure to set your limit to be just slightly above the number of customers you have to allow for new sign ups.