Connecting to AWS SES

Connecting to Amazon SES is no longer required, see Pro plan option on our pricing page and request access via chat.

You don't need to connect to Amazon SES if you just want to collect emails via BigMailer web forms on your website.

You can create an SES connection by clicking on the SES link in the menu off the Account link in site header - you will be guided through the steps with screenshots and instructions.

If you get an error during the connection step the most likely reason is your new AWS account isn't verified via phone or credit card yet. You can check your AWS account status on this page. which will show any required verification steps to complete.

Getting Your SES Account out of Sandbox

To start using your new SES account you need to get it out of sandbox by submitting a request to Amazon and specify daily sending limit you would like. We suggest to include a link to your website, ideally the page where you have an email collection form, into one of the optional fields, and state that you use a platform that automatically processes bounces, complaints and unsubscribes for you.

Amazon typically approves within 1-2 business days. If you have your own domain it would be best to add it as a verified sender identity before submitting a request to Amazon, to ensure fast approval. You can do it either in SES console or in BigMailer under your SES page (Account link in site header > SES). You can add an email as a sender (From address) instead of a domain, but if you do it for an email address with a free service like gmail or yahoo your request to get SES out of sandbox might be denied. Amazon wants to see you have your own domain. If you verify a domain that has no website hosted on it your request may be denied as well.

See Account Setup section for more detailed instructions on verifying senders and other steps.

Connecting Multiple SES Accounts

Customers on paid plans have an option to connect multiple Amazon SES accounts, which is very practical when managing multiple brands. You can assign a different SES account to each brand, or share SES account(s) between many brands. If you would like to use this feature please ask us to turn it on for you via chat.

Amazon SES Pricing

You will be charged additional fee by Amazon for using SES. First 62k emails per month are free, then $0.10 per 1,000 emails. Read more about Amazon SES pricing

Using Amazon SES multi tenant option

We to enable support for SES tenants on your account before you can use this option.

Here is how support for SES multi tenants works:

1. When an SES connection is added to BigMailer (when you enter the access key id and secret access key), you can now also enter an existing SES tenant name. The configuration set BigMailer created in your SES account will be associated with the tenant name.
2. When a SES identity is created in BigMailer, if the SES connection has a tenant name the identity will be assigned to the tenant.
3. When a campaign is scheduled or activated, if the SES connection has a tenant name, BigMailer will check to ensure the From (identity) is associated with the tenant and will show a warning if it is not.
4. All emails sent via BigMailer from a SES connection with a tenant will specify that that tenant name on send email calls. All emails will also specify the configuration set we create in your SES account.