Credit Card Errors

Errors that might occur while updating your billing plan

When entering your credit card or changing your billing plan, you might see an error message come up from our payment processor (we use Stripe).

Here are some of the more esoteric errors and actions you can take to resolve the issue:

Your card does not support this type of purchase.

  • Some debit cards require a PIN to be entered. If the cardholder is using one of these cards, they'll need to use another card to make the purchase.
  • Some cards have restrictions on international purchases. If the card was issued in a country other than where your business is located, this might be the problem. In this case, the cardholder needs to contact their bank.
  • Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare.