Cancellations and Billing

To cancel your monthly subscription, downgrade your plan, or lower monthly billing amount you need to:

1. Delete contacts under your Lists (click on arrow down icon next to List name and select "Delete") or delete a segment of your list. Once your contacts are removed you can:

2. Change the slider to a new level or downgrade your plan back to Startup (free) plan on the Billing page.

Note: You can not delete any contacts that were sent an email in the last 21 days, to ensure unsubscribe page works for them and BigMailer can process all engagement events. 

To upgrade your account go to your Billing page and use the slider to change the total number of contacts you need to store.

Please use the live chat icon in the app to reach us if you have any questions or need assistance with anything.