The BigMailer Developer Hub

Welcome to the BigMailer developer hub. You'll find comprehensive guides and documentation to help you start working with BigMailer as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Account Sandboxed

What to do when BigMailer says your account is sandboxed

If you see this message at the top of the page when you log into the BigMailer console, it means your Amazon SES account is sandboxed. Amazon places all new SES accounts into this mode in order to prevent fraud and abuse, and to help protect your reputation as a sender. While your account is in sandbox mode, you won't be able to send email using BigMailer.

Getting your account out of sandbox mode is easy.

  1. Log into your AWS account:
  2. Open an SES Sending Limits Increase case in Support Center.
  3. Submit the form. It might take Amazon 1 business day to review and update your support case.

Here is some guidance on how to fill out the form:

Region: Choose the same region you selected when configuring your AWS account in BigMailer.

Limit: Choose "Desired Daily Sending Quota" and enter how many emails you think you will be sending per day. If sending Bulk/marketing emails, consider how many subscribers you will be targeting in a single campaign.

Mail Type: If sending more than one type, choose the type that reflects the majority of what you will be sending.

I have a process to handle bounces and complaints: Choose Yes. This is something that BigMailer does on your behalf.

Use Case Description: Provide at least the following information (1) how you build or acquire your list (2) mention that you will use to handle and remove unsubscribes, bounces and complaining emails from your list (3) why you think you need to send the amount of the emails you requesting.

Here is a sample Use Case Description you can use as a starting point:

I collect email addresses of my subscribers using a form on my website: These email addresses will be stored and managed using handles removing unsubscribes, bounces, and complaints from my lists. I plan on sending 5,000 emails per day because that is how many subscribers I plan on sending emails to in a single campaign.